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Step into customer experience leadership with a clear plan. This 25-page ebook by Tiffanie Bowens, founder of Elevate CX Advisory, helps new and experienced leaders understand their service and support operation, build team trust, and turn priorities into measurable progress.
Inside you will find:
• A practical 30/60/90-day leadership roadmap
• Guidance for listening tours, case reviews, and reliable metrics
• Strategies for backlog, escalations, knowledge, quality, and coaching
• Printable action-planning and weekly review worksheets
• An executive update framework and a fictional case study
Best for customer experience leaders, newly promoted service and support managers, and leaders joining a new organization. The playbook focuses on the service and support operations that shape customer experience.
Includes one downloadable PDF ebook. Worksheets are included within the PDF; separate editable toolkit files and video lessons are not included. Digital product; no physical item will be shipped.
Step into customer experience leadership with a clear plan. This 25-page ebook by Tiffanie Bowens, founder of Elevate CX Advisory, helps new and experienced leaders understand their service and support operation, build team trust, and turn priorities into measurable progress.
Inside you will find:
• A practical 30/60/90-day leadership roadmap
• Guidance for listening tours, case reviews, and reliable metrics
• Strategies for backlog, escalations, knowledge, quality, and coaching
• Printable action-planning and weekly review worksheets
• An executive update framework and a fictional case study
Best for customer experience leaders, newly promoted service and support managers, and leaders joining a new organization. The playbook focuses on the service and support operations that shape customer experience.
Includes one downloadable PDF ebook. Worksheets are included within the PDF; separate editable toolkit files and video lessons are not included. Digital product; no physical item will be shipped.